28317 : Cerberus Helpdesk ticket Variable Arbitrary Ticket Access
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Info

Last Modified

7 months ago

Percent Complete

95%

Disclosure

Sep 01, 2006

Discovery

Unknown

Dates

Exploit

Unknown

Solution

Unknown

Description

Cerberus Helpdesk contains a flaw that may lead to an unauthorized information disclosure. The issue is triggered due to missing access verification in the Client Support Center when viewing tickets, which will disclose other users' tickets informations by changing the 'ticket' parameter resulting in a loss of confidentiality.

Classification

Location: Remote/Network Access Required
Attack Type: Information Disclosure
Impact: Loss of Confidentiality
Exploit: Exploit Unknown

Solution

Currently, there are no known workarounds or upgrades to correct this issue. However, WebGroup Media LLC has released a patch to address this vulnerability.

Products

WebGroup Media LLC

Cerberus Helpdesk

3.2 Build 317

References

Bugtraq ID: 19797
CVE ID: 2006-4539 (see also: NVD)
Secunia Advisory ID: 21706
FrSIRT Advisory: ADV-2006-3421
Vendor URL: http://www.cerberusweb.com/products_cerberus.php

Credit

Nicholas Hudson -

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