Layton HelpBox contains a flaw that is triggered when the certain input passed via the 'sys_request_id' parameter is not properly sanitized on the editrequestuser.asp page. With an arbitrary value supplied to the 'sys_request_id' parameter, a remote attacker can gain access to other user's support tickets.
Classification
Location:
Remote / Network Access
Attack Type:
Information Disclosure,
Input Manipulation
Impact:
Loss of Confidentiality
Solution:
Discontinued Product
Exploit:
Exploit Public
Disclosure:
Vendor Verified,
Coordinated Disclosure
OSVDB:
Web Related
Solution
The vendor has discontinued this product in favor of ServiceDesk, which it recommends users migrate to, and therefore has no patch or upgrade that mitigates this problem. It is possible that users with an existing support contract may be able to contact the vendor for a fix for HelpBox, but this has not been confirmed.
