OSVDB ID: 86749

Title: Layton HelpBox editrequestuser.asp sys_request_id Parameter Arbitrary Support Ticket Access

Info

Disclosure

Oct 26, 2012

Discovery

Unknown

Dates

Exploit

Oct 26, 2012

Solution

Unknown

Description

Layton HelpBox contains a flaw that is triggered when the certain input passed via the 'sys_request_id' parameter is not properly sanitized on the editrequestuser.asp page. With an arbitrary value supplied to the 'sys_request_id' parameter, a remote attacker can gain access to other user's support tickets.

Classification

Location: Remote / Network Access
Attack Type: Information Disclosure, Input Manipulation
Impact: Loss of Confidentiality
Solution: Discontinued Product
Exploit: Exploit Public
Disclosure: Vendor Verified, Coordinated Disclosure
OSVDB: Web Related

Solution

The vendor has discontinued this product in favor of ServiceDesk, which it recommends users migrate to, and therefore has no patch or upgrade that mitigates this problem. It is possible that users with an existing support contract may be able to contact the vendor for a fix for HelpBox, but this has not been confirmed.

Products

Layton Technology, Inc.

Layton HelpBox

4.4.0

References

CVE ID: 2012-4975 (see also: NVD)
Related OSVDB ID: 86737 86738 86739 86748 86750 86751
Mail List Post: http://seclists.org/fulldisclosure/2012/Oct/186
Vendor URL: http://www.laytontechnology.com/
Other Advisory URL: http://www.reactionpenetrationtesting.co.uk/helpbox-auth-bypass.html

Credit

Unknown or Incomplete

Direct URL: http://osvdb.org/86749