Layton HelpBox contains a flaw that allows a remote cross-site scripting (XSS) attack. This flaw exists because the application does not validate the 'sys_solution_id', 'sys_requesttype_id', 'sys_problem_desc', 'sys_solution_desc', 'sys_problemsummary', 'usr_Action_testing', 'usr_Escalation', and 'usr_Additional_Resources' parameters upon submission to the writesolutionuser.asp script. This may allow a user to create a specially crafted request that would execute arbitrary script code in a user's browser within the trust relationship between their browser and the server.

The vendor has discontinued this product in favor of ServiceDesk, which it recommends users migrate to, and therefore has no patch or upgrade that mitigates this problem. It is possible that users with an existing support contract may be able to contact the vendor for a fix for HelpBox, but this has not been confirmed.

• CVE ID: 2012-4972 (see also: NVD)
• Related OSVDB ID: 86737 86738 86739 86748 86749 86751
• Mail List Post: http://seclists.org/fulldisclosure/2012/Oct/186
• Vendor URL: http://www.laytontechnology.com/
• Other Advisory URL: http://www.reactionpenetrationtesting.co.uk/helpbox-embedded-xss.html

• Joseph Sheridan - Reaction Information Security