Layton HelpBox contains a flaw that allows a remote cross-site scripting (XSS) attack. This flaw exists because the application does not validate the 'sys_solution_id', 'sys_requesttype_id', 'sys_problem_desc', 'sys_solution_desc', 'sys_problemsummary', 'usr_Action_testing', 'usr_Escalation', and 'usr_Additional_Resources' parameters upon submission to the writesolutionuser.asp script. This may allow a user to create a specially crafted request that would execute arbitrary script code in a user's browser within the trust relationship between their browser and the server.
Remote / Network Access
Loss of Integrity
The vendor has discontinued this product in favor of ServiceDesk, which it recommends users migrate to, and therefore has no patch or upgrade that mitigates this problem. It is possible that users with an existing support contract may be able to contact the vendor for a fix for HelpBox, but this has not been confirmed.